Privacy policy

Last updated: July 12, 2026

Redame (“Redame,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place a purchase or pre-order, subscribe to marketing communications, communicate with us, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, shipping address, and other delivery information.

Order and transaction information, including products and sizes viewed, placed in your cart, wishlisted where available, purchased, pre-ordered, canceled, or refunded; order value; payment status; shipping selection; fulfillment status; tracking information; and previous transactions.

Payment information, including billing details, payment method, payment confirmation, transaction identifiers, and payment information submitted to Shopify and our payment-processing providers.

Account information, if customer accounts are available, including your username, password, saved addresses, preferences, and account settings.

Pre-order information, including the item and size reserved, expected fulfillment window, payment status, and communications regarding delays, availability, shipping, or fulfillment.

Marketing preferences, including whether you have consented to receive email or SMS marketing, the date and method of consent, communication preferences, unsubscribe requests, and SMS opt-out records.

Communications with us, including information you provide when contacting customer support, reporting an order issue, submitting a review, responding to a survey, or communicating with us through email, text message, social media, or another channel.

Device and technical information, including your IP address, device type, browser type, operating system, network connection, cookie identifiers, and other device or online identifiers.

Usage information, including pages viewed, links selected, products viewed, searches conducted, cart activity, referral sources, and information about how and when you interact with the Services.

Fraud and security information, including information used to verify transactions, prevent fraudulent activity, protect accounts, and secure the Services.

Sources of Personal Information

We may collect personal information:

• Directly from you when you visit the Services, create an account, place an order or pre-order, subscribe to marketing, complete a form, or communicate with us.
• Automatically through cookies, pixels, analytics tools, and similar technologies when you use the Services.
• From Shopify and service providers that support payments, pre-orders, marketing, analytics, fraud prevention, fulfillment, and shipping.
• From advertising, social media, and business partners, where permitted by law.
• From carriers, payment providers, or other parties involved in completing your transaction or addressing an order issue.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services

We use personal information to operate the store, display products, remember preferences, maintain customer accounts, personalize the shopping experience, improve the Services, and understand how customers interact with our website.

Processing Purchases and Pre-Orders

We use personal information to process payments, reserve inventory, confirm purchases and pre-orders, provide estimated fulfillment information, manage order delays, prevent overselling, and complete transactions.

Pre-order fulfillment dates are estimates and may change. When this happens, we may use your contact information to provide updated availability or shipping information.

Shipping and Fulfillment

We use personal information to pack and ship orders, purchase shipping labels, provide tracking information, verify delivery addresses, communicate with shipping carriers, address lost or damaged shipments, and complete customs documentation for international orders.

For international shipments, information such as your name, address, phone number, order contents, quantity, country of origin, and declared value may be provided to carriers, customs authorities, and other parties responsible for processing the shipment.

Customer Support

We use personal information to respond to questions, resolve order issues, process eligible cancellations or refunds, investigate payment or delivery concerns, and maintain our relationship with customers.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails and text messages.
• Provide information about product launches, restocks, special offers, and Redame updates.
• Measure marketing campaign performance.
• Display advertisements on our website or third-party websites.
• Personalize advertisements based on products viewed, purchased, or placed in your cart.

Promotional emails are sent only to recipients who have subscribed or otherwise provided valid permission.

Security and Fraud Prevention

We use personal information to authenticate accounts, protect transactions, detect and prevent fraud, investigate suspicious or unlawful activity, secure the Services, and protect Redame, our customers, and others.

You are responsible for protecting your account credentials and should not share your password or account access information with others.

Legal and Business Purposes

We may use personal information to comply with laws, tax and accounting obligations, court orders, subpoenas, government requests, and other valid legal processes.

We may also use information to investigate or enforce violations of our terms and policies, establish or defend legal claims, and protect our rights and property.

Email and SMS Marketing

You may choose to receive promotional communications from Redame by email or text message.

When you provide your telephone number and affirmatively opt in to SMS marketing, you consent to receive recurring automated promotional and personalized marketing text messages from Redame at the number provided. Consent is not a condition of making a purchase. Message frequency may vary, and message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information listed below. We may continue to send non-promotional messages necessary to complete or service your orders, where permitted by law. Consumers may revoke text-message consent through reasonable methods.

Mobile information, SMS consent records, and text-message opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely to operate our messaging program, provide customer support, prevent fraud, or comply with applicable law.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email. Even after unsubscribing from marketing, you may still receive transactional communications relating to purchases, pre-orders, payments, fulfillment, tracking, security, or customer-service requests.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software-development kits, local storage, and similar technologies to operate and improve the Services.

These technologies may be used to:

• Keep the website and checkout functioning.
• Remember your preferences and cart.
• Authenticate customer accounts.
• Measure website activity and performance.
• Detect fraud and maintain security.
• Understand how visitors use the Services.
• Provide and measure personalized advertising.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may be subject to your consent depending on where you live.

You can manage available cookie and privacy choices through the cookie banner or customer privacy settings displayed on our website. You may also control cookies through your browser settings, although disabling certain cookies may prevent parts of the Services from functioning properly.

How We Disclose Personal Information

We may disclose personal information for legitimate business purposes to:

Shopify, which hosts and supports our store, checkout, customer accounts, analytics, and related commerce services.

Payment providers, which process payments, verify transactions, prevent fraud, and manage payment disputes.

Pre-order and inventory providers, which help us accept, organize, limit, and manage pre-orders and product availability.

Shipping and fulfillment providers, including postal services, carriers, label providers, customs brokers, and other parties needed to deliver an order.

Marketing and communications providers, which help us send email or SMS communications, manage subscriber preferences, and measure campaign performance.

Analytics and advertising providers, which help us understand website performance, measure advertising, and provide relevant advertisements.

Technology and professional service providers, including hosting, cloud storage, security, fraud-prevention, customer-support, accounting, legal, and information-technology providers.

Government authorities and legal parties, when disclosure is required by law, legal process, court order, subpoena, regulatory request, or to protect legal rights and public safety.

Parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate event.

We may also disclose information when you direct us to do so, request a service that requires disclosure, or provide your consent.

Targeted Advertising and Sale or Sharing of Personal Information

We do not knowingly sell personal information in exchange for money.

However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Our use of advertising cookies, pixels, or certain marketing services may be considered a sale or sharing of personal information under those laws.

Depending on where you live, you may have the right to opt out of these activities through our Customer Privacy Choices or Do Not Sell or Share My Personal Information page.

Where supported, we recognize Global Privacy Control signals as an opt-out request for the browser or device sending the signal. Other “Do Not Track” signals may not be recognized because there is not currently a consistent industry standard for responding to them.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, secure, personalize, and improve its services.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside your country of residence.

Shopify may also process information collected from your interactions with our store, other Shopify merchants, and Shopify services to provide enhanced commerce features. In these circumstances, Shopify may be independently responsible for certain processing activities.

For additional information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Apps, Websites, and Links

The Services may contain links to websites, social media platforms, applications, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites and services that we do not own or control. Information you provide to third parties is governed by their respective privacy policies and terms.

Information posted publicly or semi-publicly on social media or other platforms may be viewed or used by others. The inclusion of a third-party link does not necessarily mean that Redame endorses the third party or its practices.

Children’s Privacy

The Services are not directed toward children under 13 years old, or a higher minimum age where required by applicable law.

We do not knowingly collect personal information from children under the applicable minimum age. If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and information transmitted through unsecured communication channels may be subject to risk.

Please do not send complete payment-card numbers, passwords, government identification numbers, or other highly sensitive information through ordinary email, text message, or social media messages.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and fulfill the Services.
• Maintain accounts and transaction records.
• Comply with tax, accounting, and legal requirements.
• Resolve disputes and payment chargebacks.
• Prevent fraud and maintain security.
• Enforce our contracts and policies.

The retention period depends on the type of information, the nature of our relationship with you, and applicable legal requirements.

Legal Bases for Processing

For individuals in the European Economic Area, United Kingdom, Switzerland, or other jurisdictions requiring a lawful basis, we may process personal information based on:

• The performance of a contract with you, including processing and fulfilling an order or pre-order.
• Your consent, including consent to certain marketing communications or non-essential cookies.
• Our legitimate interests, including operating and improving the Services, preventing fraud, and communicating with customers.
• Compliance with legal obligations.
• The establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before your consent was withdrawn.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information.
• Access or obtain a copy of your personal information.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising.
• Opt out of certain profiling activities.
• Withdraw consent where processing is based on consent.
• Appeal a decision we make concerning your privacy request.

Texas law provides eligible residents with rights that include access, correction, deletion, portability, and certain opt-out rights.

You may exercise available rights through our website’s privacy controls or by contacting us using the information below.

We will not discriminate against you for exercising a privacy right. We may need to verify your identity before completing a request. Verification information will be used only to verify and process the request.

Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

If we decline your request, you may have the right to appeal by contacting us and clearly stating that your communication is a privacy-request appeal.

International Transfers

Personal information may be transferred, stored, or processed outside the country where you live, including in the United States and countries where Shopify or our service providers operate.

Where required, transfers from the European Economic Area, United Kingdom, or Switzerland will rely on an approved legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, or another legally recognized safeguard.

Complaints

If you have concerns about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our products, business practices, technology, service providers, or legal obligations.

When we update the policy, we will post the revised version on this website and update the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a request to exercise your privacy rights, contact: 

redamethreads@gmail.com