Shipping Policy

Last updated: July 12, 2026

Redame orders are normally processed and shipped within 1–2 business days. Processing times may be longer during high-volume releases, weekends, holidays, pre-orders, or circumstances outside our control.

Shipping and Delivery

Delivery estimates shown at checkout begin after an order has been processed and handed to the shipping carrier. Delivery times vary depending on the shipping service selected, destination, customs processing, weather, and carrier delays.

Once your order ships, you will receive a confirmation email containing tracking information when available. Tracking may take up to 24–48 hours to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Address changes are not guaranteed after an order has been placed. Once an order has been shipped, Redame cannot redirect the package or change the delivery address.

Orders returned because of an incomplete, incorrect, or undeliverable address may require the customer to pay an additional shipping charge before the order can be resent.

Lost, Stolen, or Delayed Packages

Redame is not responsible for carrier delays or packages marked as delivered that are later reported as missing or stolen. However, customers should contact us if an issue occurs, and we will assist with reviewing the tracking information or submitting an eligible carrier claim.

Customers should also contact the shipping carrier directly for the most current delivery information.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

International delivery dates are estimates and may be affected by customs processing. Redame is not responsible for delays caused by customs authorities or for packages refused because applicable duties or taxes were not paid.

Contact

For questions regarding an order or shipment, contact:

redamethreads@gmail.com